Description

CrossState Credit Union Association (CrossState) is a regional trade Association serving credit unions in Pennsylvania and New Jersey. CrossState is seeking a detail-oriented, collaborative education professional to join our team as a Professional Development Program Specialist. This role will report to and work closely with the Senior Manager, Education & Events to lead the strategy, development, and execution of CrossState’s professional development and education programming. The position is responsible for delivering high-quality learning experiences that align with member needs and organizational priorities across conferences, webinars, peer groups, and online learning platforms.

Key Responsibilities:

• Lead the development and execution of education content and programming across CrossState conferences, webinars, schools, and other professional development offerings, including managing agendas, content tracks, learning objectives, and speaker pipelines.
• Serve as the primary owner of peer group programming, including CEO peer groups and other role-based communities, coordinating agendas, facilitation support, and post-session follow-up.
• Oversee CrossState’s online learning platform, including content workflow, user support escalation, reporting, and recommendations for system and content improvements.
• Lead coordination and program support for key initiatives, including Emerging Leaders, Leadership School, CU Ambassador Program, and other member development opportunities.
• Recruit, brief, and manage relationships with speakers, moderators, facilitators, and education partners to ensure high-quality program delivery.
• Monitor program participation, feedback, and performance metrics to evaluate effectiveness and recommend enhancements or new opportunities.
• Partner with internal teams and collaborate with Marketing & Communications to ensure alignment between educational programming, event logistics, and promotional content including session descriptions, speaker bios, and program messaging.

Requirements

The ideal candidate for this position would have a bachelor’s degree, or an equivalent combination of education and experience, with a minimum of 4 years of experience in training, professional development, association education, conference programming, or a related field. Experience with learning management systems (LMS), e-learning platforms, and speaker or program management is preferred. Credit union, trade association, or financial services industry experience is a plus.

CrossState is an employee-centric organization offering a generous benefit package, including excellent medical and retirement programs, generous paid time off, 12 observed holidays, tuition reimbursement, and more. CrossState was recognized as one of Pennsylvania’s Best Places to Work in 2023 by the Best Companies Group.